Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Sebring (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, and schedule appointments in a busy Lakeland, FL office.

This in-person role supports tax professionals and helps maintain a professional client experience during tax season. The successful candidate will handle documents, coordinate with team members, and uphold confidentiality while delivering friendly, efficient service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage multiple priorities.
• Strong organizational skills with attention to detail.
• Familiarity with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax pros to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Fast-paced environment experience

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, and schedule appointments in a busy Lakeland, FL office.

This in-person role supports tax professionals and helps maintain a professional client experience during tax season. The successful candidate will handle documents, coordinate with team members, and uphold confidentiality while delivering friendly, efficient service.