Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Brooklyn Center (MN); On-site; USD 16,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle scheduling, and support day-to-day operations in person, with opportunities to grow into tax prep or leadership roles.

Ideal candidates will have strong communication, multitasking abilities, and experience in fast-paced, client-focused environments. Availability for evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.

Skills

Customer service

Communication

Multitasking

Office software

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle scheduling, and support day-to-day operations in person, with opportunities to grow into tax prep or leadership roles.

Ideal candidates will have strong communication, multitasking abilities, and experience in fast-paced, client-focused environments. Availability for evenings and weekends during tax season is required.