Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Centennial (CO); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and coordinate with tax professionals to ensure a smooth, professional experience.

This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings/weekends during tax season. Training and growth opportunities are offered within a collaborative office environment.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs like Microsoft Office/Teams.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service focus

Strong communication

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, and coordinate with tax professionals to ensure a smooth, professional experience.

This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings/weekends during tax season. Training and growth opportunities are offered within a collaborative office environment.