Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Chesapeake (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in an in-person role in Chesapeake, VA. You will greet clients, manage scheduling and intake, and support daily office operations with a team of tax professionals.

The position offers evenings and weekend shifts during tax season and opportunities to grow into tax preparation or office leadership. Ideal candidates have strong communication and organizational skills, experience in fast-paced client service, and

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities during the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma

Tools

Teams

Scheduling systems

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in an in-person role in Chesapeake, VA. You will greet clients, manage scheduling and intake, and support daily office operations with a team of tax professionals.

The position offers evenings and weekend shifts during tax season and opportunities to grow into tax preparation or office leadership. Ideal candidates have strong communication and organizational skills, experience in fast-paced client service, and