Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Fort Smith (AR); On-site; USD 15,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will help ensure every client leaves satisfied, whether in person, by phone, or virtually.

The role emphasizes fast-paced client interaction, strong organizational skills, and proficiency with Microsoft Office in a team-oriented environment. This seasonal position supports franchise offices across locations.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

MS Office

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. You will help ensure every client leaves satisfied, whether in person, by phone, or virtually.

The role emphasizes fast-paced client interaction, strong organizational skills, and proficiency with Microsoft Office in a team-oriented environment. This seasonal position supports franchise offices across locations.