Seasonal Client Concierge & Front Desk (In-Office)

H&R Block, Inc.; Salisbury (MD); On-site; USD 22,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

In-person role

Job summary

H&R Block in Salisbury, MD seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will team with tax professionals, handle check-ins, and help organize documents while maintaining a professional environment. Strong communication and confidentiality are essential. Evening/weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Attention to detail

Team collaboration

Discretion

Tech literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Salisbury, MD seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will team with tax professionals, handle check-ins, and help organize documents while maintaining a professional environment. Strong communication and confidentiality are essential. Evening/weekend availability during tax season is required.