Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Gaithersburg (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Gaithersburg, MD is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle documents, and maintain a welcoming, confidential environment during tax season; evenings and weekends availability is required. This role offers an opportunity to grow into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Familiarity with basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Microsoft Office

Teams

Scheduling systems

Evenings and weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Gaithersburg, MD is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will collaborate with tax professionals, handle documents, and maintain a welcoming, confidential environment during tax season; evenings and weekends availability is required. This role offers an opportunity to grow into tax preparation or office leadership.