Seasonal Client Concierge & Front Desk Host

H&R Block, Inc.; Grundy (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, and coordinate scheduling while supporting the tax professionals.

This in-person role emphasizes strong communication, organization, and discretion, with opportunities to grow into tax preparation or office leadership through training and support.

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Excellent interpersonal and communication skills for professional client service.
• Able to multitask and manage competing priorities throughout the day.
• Strong organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, and coordinate scheduling while supporting the tax professionals.

This in-person role emphasizes strong communication, organization, and discretion, with opportunities to grow into tax preparation or office leadership through training and support.