Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Eglin Air Force Base (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and queue clients with tax professionals, contributing to a smooth, professional experience.

This in-person role requires strong communication, multitasking, and discretion while handling confidential information during tax season, with opportunities to grow into tax prep or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Office software proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and queue clients with tax professionals, contributing to a smooth, professional experience.

This in-person role requires strong communication, multitasking, and discretion while handling confidential information during tax season, with opportunities to grow into tax prep or leadership.