Seasonal Client Concierge & Front Desk Host

H&R Block, Inc.; Upper Marlboro (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Upper Marlboro, MD. This in-person role will welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

You will handle check-in, document intake, and maintain a clean, professional environment. The position emphasizes strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for collaboration with team and clients.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and follow-through in tasks.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Upper Marlboro, MD. This in-person role will welcome clients, manage scheduling, and support daily office operations alongside tax professionals.

You will handle check-in, document intake, and maintain a clean, professional environment. The position emphasizes strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season.