Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Gaithersburg (MD); On-site; USD 25,000 - 37,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily office operations in Gaithersburg, MD. The role supports tax professionals and may lead to further opportunities in tax preparation or office leadership.

The job is in-person, with responsibilities including scheduling, check-in, document scanning, and maintaining a professional office environment. Evening and weekend availability during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Experience in fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Computer skills (MS Office, Teams, and

Evenings & weekend availability

Education

High school diploma/GED

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients and manage daily office operations in Gaithersburg, MD. The role supports tax professionals and may lead to further opportunities in tax preparation or office leadership.

The job is in-person, with responsibilities including scheduling, check-in, document scanning, and maintaining a professional office environment. Evening and weekend availability during tax season is required.