Seasonal Client Concierge - Front Desk & Tax Office

H&R Block, Inc.; Chester (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block in Chester, VA is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will coordinate check-ins, connect clients with the right tax professional, and help maintain a professional, organized front-desk environment during tax season.

This role offers training, teamwork with tax professionals, and a stepping stone into tax preparation or leadership, with evenings and weekend shifts as

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication.
• Ability to multitask and prioritize throughout the day.
• Excellent organizational skills with attention to detail.
• Proficiency with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly as the face of the office.
• Answer calls, schedule appointments, match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Chester, VA is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will coordinate check-ins, connect clients with the right tax professional, and help maintain a professional, organized front-desk environment during tax season.

This role offers training, teamwork with tax professionals, and a stepping stone into tax preparation or leadership, with evenings and weekend shifts as