Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Sterling Heights (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Sterling Heights, MI is seeking a Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role includes training and opportunities to grow into tax preparation or office leadership.

You will work with a team of tax professionals, manage check-in and scheduling, and handle documents while maintaining a professional client experience. Evening and weekend availability is required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Team collaboration

Discretion

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Sterling Heights, MI is seeking a Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role includes training and opportunities to grow into tax preparation or office leadership.

You will work with a team of tax professionals, manage check-in and scheduling, and handle documents while maintaining a professional client experience. Evening and weekend availability is required during tax season.