Front Desk Concierge & Client Services Pro

H&R Block, Inc.; Sterling Heights (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

In‑person role

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Sterling Heights to warmly greet clients, manage check-ins, and support daily office operations. This in-person role offers training and a clear path into tax preparation or leadership.

You will handle calls, schedule appointments, coordinate with tax professionals, and maintain a professional, confidential environment during tax season. Availability to work evenings and weekends is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with strong follow-through.
• Comfort with basic computer tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and manage check-in.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Maintain office organization and confidential handling of documents.
• Support daily office operations and teamwork.

Skills

Client service

Multitasking

Communication skills

Team collaboration

Attention to detail

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist in Sterling Heights to warmly greet clients, manage check-ins, and support daily office operations. This in-person role offers training and a clear path into tax preparation or leadership.

You will handle calls, schedule appointments, coordinate with tax professionals, and maintain a professional, confidential environment during tax season. Availability to work evenings and weekends is required.