Season Ticket Sales Pro — Upsell & Fan Experience

Cleveland Browns Group; Berea (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

The Cleveland Browns Group is seeking a dynamic sales professional to generate new season ticket sales and related packages. You will contact current and past customers and leads, upsell options like Season Tickets, Premium Hospitality and Group Tickets, and manage inquiries in a computerized ticketing system.

This role requires excellent communication and a customer-first mindset. Ideal candidates hold a Bachelor's Degree, are detail oriented, proficient with Word/Excel/Outlook, and can work

Qualifications

• Bachelor's degree required; strong customer-service focus and willingness to go above and beyond.
• Excellent verbal and written communication; active listening and grammar.
• Proficient data entry skills and attention to detail.
• Flexibility to work evenings and weekends; team-oriented but able to work independently.

Responsibilities

• Contact current and past customers and qualified sales leads to generate new sales.
• Sell and upsell packages including Season Tickets, Premium Hospitality, Suites, and Group Tickets.
• Operate within a computerized ticketing system and handle customer inquiries for season ticket sales.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Teamwork

Self-motivation

Time management

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

The Cleveland Browns Group is seeking a dynamic sales professional to generate new season ticket sales and related packages. You will contact current and past customers and leads, upsell options like Season Tickets, Premium Hospitality and Group Tickets, and manage inquiries in a computerized ticketing system.

This role requires excellent communication and a customer-first mindset. Ideal candidates hold a Bachelor's Degree, are detail oriented, proficient with Word/Excel/Outlook, and can work