Inside Sales Representative

Cleveland Browns Group; Berea (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

The Cleveland Browns Group is seeking a dynamic sales professional to generate new season ticket sales and related packages. You will contact current and past customers and leads, upsell options like Season Tickets, Premium Hospitality and Group Tickets, and manage inquiries in a computerized ticketing system.

This role requires excellent communication and a customer-first mindset. Ideal candidates hold a Bachelor's Degree, are detail oriented, proficient with Word/Excel/Outlook, and can work

Qualifications

• Bachelor's degree required; strong customer-service focus and willingness to go above and beyond.
• Excellent verbal and written communication; active listening and grammar.
• Proficient data entry skills and attention to detail.
• Flexibility to work evenings and weekends; team-oriented but able to work independently.

Responsibilities

• Contact current and past customers and qualified sales leads to generate new sales.
• Sell and upsell packages including Season Tickets, Premium Hospitality, Suites, and Group Tickets.
• Operate within a computerized ticketing system and handle customer inquiries for season ticket sales.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Teamwork

Self-motivation

Time management

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Expectations

• Adhere to Cleveland Browns organization policies and procedures
• Act as a role model within and outside the Cleveland Browns organization
• Perform duties as workload necessitates
• Demonstrate flexible and efficient time management skills with the ability to prioritize workload
• Meet department productivity standards

Essential Duties and Responsibilities

• Contact current and past customers and qualified sales leads to generate new sales
• Ability to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.
• Responsible for working on a computerized ticketing system
• Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales
• Perform other duties as assigned

Required Experience and Skills

• Bachelor's Degree
• Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
• Excellent communication skills (verbal and written) and active listening skills
• Must be proficient in data entry and detail oriented
• Flexibility to work shifts that include evenings and weekends
• Ability to work well within a team environment, yet comfortable completing tasks independently
• Self-starter with the ability to be creative within a structured environment
• Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
• Must have excellent communication skills, good grammar, voice and diction
• Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans
• Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

Physical Demands

• While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment

• Work is normally performed in a typical interior/office work environment however employee will have "game-day" responsibilities.