Inside Sales Representative

Cleveland Browns; Berea (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

The Cleveland Browns in Berea, OH are seeking a results-driven sales professional to support season ticket sales and fan engagement. You will contact current and qualified sales leads, upsell packages, and manage ticketing system tasks.

The role requires strong customer service, excellent communication, data-entry accuracy, and the ability to work evenings and weekends in a fast-paced team environment.

Qualifications

• Bachelor's Degree required.
• Strong customer service, verbal and written communication.
• Proficient data entry and detail orientation.
• Flexible to evenings and weekends.
• Team player with ability to work independently.
• Proficient in Microsoft Office and Internet research.
• Excellent grammar and diction; strong interpersonal skills.
• Knowledge of products and services; fast-paced environment.

Responsibilities

• Contact current and past customers and qualified sales leads to generate new sales
• Sell and up-sell Season Tickets, Premium Hospitality, Suites, Group Tickets
• Work on a computerized ticketing system
• Handle all facets of incoming customer inquiries for season ticket sales
• Perform other duties as assigned

Skills

Customer service

Communication

Data entry

Teamwork

Self-starter

MS Office

Interpersonal skills

Sales skills

Time management

Education

Bachelor's Degree

Job description

• Adhere to Cleveland Browns organization policies and procedures


• Act as a role model within and outside the Cleveland Browns organization


• Perform duties as workload necessitates


• Demonstrate flexible and efficient time management skills with the ability to prioritize workload


• Contact current and past customers and qualified sales leads to generate new sales


• Ability to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.


• Responsible for working on a computerized ticketing system


• Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales


• Perform other duties as assigned

Expectations

• Adhere to Cleveland Browns organization policies and procedures


• Act as a role model within and outside the Cleveland Browns organization


• Perform duties as workload necessitates


• Demonstrate flexible and efficient time management skills with the ability to prioritize workload


• Meet department productivity standards

Essential Duties And Responsibilities

• Contact current and past customers and qualified sales leads to generate new sales


• Ability to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.


• Responsible for working on a computerized ticketing system


• Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales


• Perform other duties as assigned

Required Experience And Skills

• Bachelor's Degree


• Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond


• Excellent communication skills (verbal and written) and active listening skills


• Must be proficient in data entry and detail oriented


• Flexibility to work shifts that include evenings and weekends


• Ability to work well within a team environment, yet comfortable completing tasks independently


• Self-starter with the ability to be creative within a structured environment


• Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet


• Must have excellent communication skills, good grammar, voice and diction


• Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans


• Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

Physical Demands

• While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment

• Work is normally performed in a typical interior/office work environment however employee will have \"game-day\" responsibilities.