School Office Clerk: Organized Support & Customer Service

Wake County Public School System; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Wake County Public School System is seeking a Clerical Assistant to support daily office operations at a school site. You will perform general clerical duties, answer phones, copy, file, and assist visitors.

The role requires strong Microsoft Office and Google Apps skills, excellent customer service, and the ability to maintain confidentiality. You will work weekdays with occasional evenings or weekends and collaborate with staff, students, families, and the community.

Qualifications

• Knowledge of Microsoft Word, Excel, PowerPoint and Google Apps.
• Excellent customer service skills.
• Excellent organizational skills.
• Effective interpersonal communication with a diverse public.
• Ability to maintain confidentiality.
• Ability to use office equipment (copier, fax, scanner).
• Attention to detail and accuracy.
• Ability to build and maintain working relationships.

Responsibilities

• Performs general clerical duties (e.g., copying, faxing, typing, note taking, scheduling meetings).
• Receives and returns phone calls to employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office or school.
• Investigates specific questions, concerns, and issues to provide answers and/or resolutions.
• Attends all required meetings and trainings.
• Performs other related duties, as assigned.

Skills

Microsoft Office

Google Apps

Customer service

Organizational skills

Interpersonal skills

Confidentiality

Communication

Office equipment

Attention to detail

Relationship building

Education

High School diploma or equivalent

Job description

Wake County Public School System is seeking a Clerical Assistant to support daily office operations at a school site. You will perform general clerical duties, answer phones, copy, file, and assist visitors.

The role requires strong Microsoft Office and Google Apps skills, excellent customer service, and the ability to maintain confidentiality. You will work weekdays with occasional evenings or weekends and collaborate with staff, students, families, and the community.