School IT Support Technician: Help Desk & AV

Chapel Hill-Carrboro City Schools; Lincoln Center (KS); On-site; USD 36,000 - 55,000; Full time

Job summary

The IT Support Assistant at Chapel Hill-Carrboro City Schools Lincoln Center delivers responsive, high quality technical support across district and school sites. It supports IT operations, assists with hardware/software upgrades, and helps maintain AV and network connectivity for classrooms and events.

Under the Information Technology Department, the role focuses on ticket handling within SLAs, asset inventory, and collaboration with other IT staff to ensure service continuity and timely

Qualifications

• High School diploma or GED required.
• Valid NC Driver's License required.
• Experience in customer service or computer support preferred.
• Knowledge of Apple, Windows and Google device types.
• Ability to communicate with users to diagnose problems.
• Self initiative and teamwork with technical staff.

Responsibilities

• Follows procedures for processing IT support requests, documents work, and closes tickets within SLAs.
• Maintains inventory of physical assets and parts inventory.
• Processes surplus equipment at assigned locations.
• Delivers and picks up equipment to be repaired at vendors.
• Troubleshoots computer equipment, peripherals, software, networks and AV at locations.
• Assists with hardware/software installations, including peripherals and network access.
• Participates in hardware/software upgrades and operating system updates.
• Participates in help desk ticket support and coordination.
• Performs related duties as assigned by supervisor.
• Sets up computer and AV equipment for events and meetings.

Skills

Customer service

IT support

Windows OS

Apple devices

Google devices

Help desk

Networking basics

Education

High School diploma or GED

Valid NC Driver's License

Job description

The IT Support Assistant at Chapel Hill-Carrboro City Schools Lincoln Center delivers responsive, high quality technical support across district and school sites. It supports IT operations, assists with hardware/software upgrades, and helps maintain AV and network connectivity for classrooms and events.

Under the Information Technology Department, the role focuses on ticket handling within SLAs, asset inventory, and collaboration with other IT staff to ensure service continuity and timely