Onsite School IT Help Desk Technician with AV Support

Higher Information Group; Malvern (Chester County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

A tech services company is looking for an IT Help Desk Technician to join their growing IT Services Division on-site at a local school district. The role involves providing technical support, troubleshooting, and managing IT issues while delivering excellent customer service. Candidates should have technical support experience, knowledge of Apple devices, and must reside within a 30-minute commute. Various benefits, including health insurance and retirement plans, are offered.

Qualifications

• Residence within a 30-minute commute.
• 1-3 years of technical support, help desk, or network administration experience preferred.
• Strong knowledge of computer hardware and networking.

Responsibilities

• Provide phone and field support for IT issues.
• Utilize a service desk ticketing system for tracking.
• Investigate and troubleshoot software and hardware issues.
• Manage Active Directory tasks.

Skills

Technical support

Troubleshooting

Excellent customer service

A/V experience

Knowledge of Apple/iOS devices

Education

Two-year technical degree or equivalent certification

Job description

A tech services company is looking for an IT Help Desk Technician to join their growing IT Services Division on-site at a local school district. The role involves providing technical support, troubleshooting, and managing IT issues while delivering excellent customer service. Candidates should have technical support experience, knowledge of Apple devices, and must reside within a 30-minute commute. Various benefits, including health insurance and retirement plans, are offered.