IT Support Assistant

Chapel Hill-Carrboro City Schools; Lincoln Center (KS); Vor Ort; USD 36.000 - 55.000; Vollzeit

Zusammenfassung

The IT Support Assistant at Chapel Hill-Carrboro City Schools Lincoln Center delivers responsive, high quality technical support across district and school sites. It supports IT operations, assists with hardware/software upgrades, and helps maintain AV and network connectivity for classrooms and events.

Under the Information Technology Department, the role focuses on ticket handling within SLAs, asset inventory, and collaboration with other IT staff to ensure service continuity and timely

Qualifikationen

• High School diploma or GED required.
• Valid NC Driver's License required.
• Experience in customer service or computer support preferred.
• Knowledge of Apple, Windows and Google device types.
• Ability to communicate with users to diagnose problems.
• Self initiative and teamwork with technical staff.

Aufgaben

• Follows procedures for processing IT support requests, documents work, and closes tickets within SLAs.
• Maintains inventory of physical assets and parts inventory.
• Processes surplus equipment at assigned locations.
• Delivers and picks up equipment to be repaired at vendors.
• Troubleshoots computer equipment, peripherals, software, networks and AV at locations.
• Assists with hardware/software installations, including peripherals and network access.
• Participates in hardware/software upgrades and operating system updates.
• Participates in help desk ticket support and coordination.
• Performs related duties as assigned by supervisor.
• Sets up computer and AV equipment for events and meetings.

Kenntnisse

Customer service

IT support

Windows OS

Apple devices

Google devices

Help desk

Networking basics

Ausbildung

High School diploma or GED

Valid NC Driver's License

Jobbeschreibung

Reports To: Coordinator of Client Services and Asset Management Salary Grade: 102

Work Location: Lincoln Center FLSA Status: Nonexempt

Work Schedule: 12 Month - Full Time

Position Summary

The IT Support Assistant is responsible for delivering responsive, high-quality technical support and ensuring seamless, reliable technology operations across all district and school sites. This position plays a key role in maintaining IT service continuity under the direction of the Information Technology Department.

• Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs).
• Assists in maintaining inventory of physical assets and maintains a parts inventory.
• Processes surplus equipment at assigned locations.
• Delivers and picks up equipment to be repaired at approved vendor sites.
• Works with other IT technicians to troubleshoot and repair computer equipment, peripherals, software applications, network connections and classroom presentation equipment at assigned locations.
• Assists with the installation of new hardware and software products, including peripherals – printers, scanners, etc. – and network connections for Internet and web application access.
• Participates in small and large scale hardware and software upgrades, including computer components, operating system upgrades, software drivers, etc.
• Participates in help desk ticket support and coordination.
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Sets up computer and AV equipment for special programs and meetings (as needed).
• Other tasks as assigned by the Coordinator of Client Services and Asset Management

Education/Experience Requirements

• High School diploma or GED required
• Valid NC Drivers License
• Previous experience working within a customer service or computer support environment preferred.
• General knowledge of various device and operating system types (Apple, Windows and Google) .
• Ability to communicate with users to determine the nature of problems.
• Self initiative in being part of a team and assisting technical staff.
• Such alternative qualifications as the Board may find appropriate and acceptable.

Physical Requirements

• Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion.
• Ability to lift a minimum of 50 pounds.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Disclosure

This document provides descriptive information about the above Chapel Hill-Carrboro City School position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Chapel Hill-Carrboro City School reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Approved By: _____________________ Date Created/Revised: 11/11/2025

Postings current as of 10/7/2026 11:31:10 PM CST.