IT Support Assistant

Chapel Hill-Carrboro City Schools; Chapel Hill (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Chapel Hill-Carrboro City Schools is seeking an IT Support Assistant at the Lincoln Center in Chapel Hill, NC. The role focuses on delivering responsive technical support and maintaining reliable technology operations across district and school sites.

The position reports to the Coordinator of Client Services and Asset Management and involves performing hardware/software upgrades, helping with help desk activities, and setting up AV equipment for events.

Qualifications

• High School diploma or GED required.
• Valid NC Driver's License.
• Experience in a customer service or computer support environment preferred.
• Knowledge of Apple, Windows and Google device ecosystems.
• Ability to communicate with users to determine problem details.
• Self initiative in being part of a team and assisting technical staff.
• Alternative qualifications may be considered by the Board.

Responsibilities

• Follow established procedures for processing IT support requests and close tickets per SLAs.
• Maintain inventory of physical assets and a parts inventory.
• Process surplus equipment at assigned locations.
• Deliver and pick up equipment for repair at approved vendor sites.
• Troubleshoot computer equipment, peripherals, software, network connections and classroom presentation equipment.
• Assist with installation of new hardware and software and network connections.
• Participate in hardware/software upgrades and help desk support.
• Perform related duties as assigned by supervisor.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or GED

Job description

Chapel Hill-Carrboro City Schools Lincoln Center - Chapel Hill, North Carolina Open in Google Maps

IT Support Assistant

Chapel Hill-Carrboro City Schools Lincoln Center - Chapel Hill, North Carolina Open in Google Maps

This job is also posted in North Carolina School Jobs

Job Details

Job ID: 5952248

Application Deadline: Posted until filled

Posted: Oct 06, 2026 7:02 PM (UTC)

Job Description

Chapel Hill- Carrboro City Schools

Job Description

Job Title: IT Support Assistant Salary Schedule: Classified; CHCCS Salary Page Reports To: Coordinator of Client Services and Asset Management Salary Grade: 102 Work Location: Lincoln Center FLSA Status: Nonexempt Work Schedule: 12 Month - Full Time

Position Summary The IT Support Assistant is responsible for delivering responsive, high-quality technical support and ensuring seamless, reliable technology operations across all district and school sites. This position plays a key role in maintaining IT service continuity under the direction of the Information Technology Department.

Essential Duties

• Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs).
• Assists in maintaining inventory of physical assets and maintains a parts inventory.
• Processes surplus equipment at assigned locations.
• Delivers and picks up equipment to be repaired at approved vendor sites.
• Works with other IT technicians to troubleshoot and repair computer equipment, peripherals, software applications, network connections and classroom presentation equipment at assigned locations.
• Assists with the installation of new hardware and software products, including peripherals printers, scanners, etc. and network connections for Internet and web application access.
• Participates in small and large scale hardware and software upgrades, including computer components, operating system upgrades, software drivers, etc.
• Participates in help desk ticket support and coordination.
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Sets up computer and AV equipment for special programs and meetings (as needed).
• Other tasks as assigned by the Coordinator of Client Services and Asset Management

Education/Experience Requirements

• High School diploma or GED required
• Valid NC Drivers License
• Previous experience working within a customer service or computer support environment preferred.
• General knowledge of various device and operating system types (Apple, Windows and Google) .
• Ability to communicate with users to determine the nature of problems.
• Self initiative in being part of a team and assisting technical staff.
• Such alternative qualifications as the Board may find appropriate and acceptable.

Physical Requirements

• Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion.
• Ability to lift a minimum of 50 pounds.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Disclosure This document provides descriptive information about the above Chapel Hill-Carrboro City School position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Chapel Hill-Carrboro City School reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Approved By: _____________________ Date Created/Revised: 11/11/2025

Position Type: Full-time

Contact Information

• Erika Newkirk
• 750 S. Merritt Mill Road
• Chapel Hill, North Carolina 27516
• Phone: [phone]
• Email: [e-mail]

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