School IT Support Specialist – Mac/Windows Expert (On-Site)

Ahschool; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Tuition for children

Summer education discount

Summer day camp

Early/after-care

Yearly bonuses

401K with employer match

Health insurance

Dental insurance

Vision insurance

Pet insurance

Disability insurance

Life insurance

Housing assistance

Continuing education

Job summary

American Heritage Schools in Plantation, FL, seeks an IT Support Specialist to troubleshoot, maintain, and administer the Apple Macintosh computing environment and related peripherals on-site. The role covers desktops, laptops, projectors, printers, iPads, and classroom tech across the Broward campus.

Qualified candidates have 3–5 years IT experience, strong macOS/iOS knowledge, imaging/MDM familiarity, and TCP/IP, DHCP, DNS, LDAP experience.

Qualifications

• Associate of Science preferred.
• 3-5 years of relevant IT work experience is preferred.
• Extensive knowledge and experience supporting macOS / iOS / iPadOS/ Linux / Windows; software and hardware for the desktop environment; cross-platform integration issues.
• Experience with printer support including driver installation, setup, and configuration.
• Familiarity with imaging concepts, imaging software, and MDM.
• Working knowledge and experience with TCP/IP, DHCP, DNS, and LDAP.

Responsibilities

• Install, maintain, and administer all (Mac OSX and Windows) desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, bus security hard drives, and other peripherals.
• Troubleshoots and resolves desktop support issues relating to hardware, software, and connectivity.
• Installs network printers and drivers as well as troubleshoots, maintains, and resolves printer-related issues.
• Install, configure, and maintain Apple desktop, ethernet networks, network cabling, peripherals, interactive projectors, video conference camera, classroom audio system, TV, and other related equipment.
• Inventory and assist in purchasing all computer-related equipment (ie, iMacs, printers & ink, classroom audio system, document cameras, interactive projector, etc.).
• Manage and maintain backups for the desktop.
• Manage and maintain the identification system using badging software on HP desktop and badge printer.
• Respond and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests throughout the day as needed by prioritizing and maintaining the best customer service possible.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Work on tickets to resolve customer issues.
• Perform and/or oversee software and application development, installation, and create and test desktop images using MDM and/or imaging software.
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Monitors and troubleshoots DHCP, DNS, and various other network services under supervision.

Skills

Customer service

Analytical skills

Ownership and urgency

Team collaboration

Communication skills

Education

Associate of Science

Tools

macOS

iOS

iPadOS

Linux

Windows

MDM

TCP/IP

DHCP

DNS

LDAP

Job description

American Heritage Schools in Plantation, FL, seeks an IT Support Specialist to troubleshoot, maintain, and administer the Apple Macintosh computing environment and related peripherals on-site. The role covers desktops, laptops, projectors, printers, iPads, and classroom tech across the Broward campus.

Qualified candidates have 3–5 years IT experience, strong macOS/iOS knowledge, imaging/MDM familiarity, and TCP/IP, DHCP, DNS, LDAP experience.