Mac/Windows IT Support Specialist (On-Site)

American Heritage Schools - Palm Beach Campus; Delray Beach (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free tuition

Summer education discount

Summer day camp

Early & after-care

Yearly bonuses

401K with match

Health insurance

Dental insurance

Vision insurance

Disability Insurance

Life insurance

Housing assistance

Continuing education

Job summary

American Heritage Schools - Palm Beach Campus is seeking an IT Support Specialist to troubleshoot, maintain, and administer a mixed Mac and Windows computing environment across classrooms and offices on the Palm Beach campus.

The role emphasizes hands-on hardware/software support, imaging, backups, ticket handling, and collaboration with IT staff. Evening or weekend work may be required to maintain systems and support school operations.

Qualifications

• Associate of Science preferred.
• 3-5 years of relevant IT work experience is preferred.
• Extensive knowledge and experience supporting macOS / iOS / iPadOS/ Linux / Windows; software and hardware for the desktop environment; cross-platform integration issues.
• Experience with printer support including driver installation, setup, and configuration, as well as, basic maintenance.
• Familiarity with imaging concepts, imaging software, and MDM.
• Working knowledge and experience with TCP/IP, DHCP, DNS, and LDAP.

Responsibilities

• Install, maintain, and administer all (Mac OSX and Windows) desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, bus security hard drives, and other peripherals.
• Troubleshoots and resolves desktop support issues relating to hardware, software, and connectivity.
• Installs network printers and drivers as well as troubleshoots, maintains, and resolves printer-related issues.
• Install, configure, and maintain Apple desktop, ethernet networks, network cabling, peripherals, interactive projectors, video conference camera, classroom audio system, TV, and other related equipment.
• Inventory and assist in purchasing all computer-related equipment (i.e., iMacs, printers & ink, classroom audio system, document cameras, interactive projector, etc.).
• Manage and maintain backups for the desktop.
• Manage and maintain the identification system using badging software on HP desktop and badge printer.
• Respond and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests throughout the day as needed by prioritizing and maintaining the best customer service possible.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Work on tickets to resolve customer issues.
• Perform and/or oversee software and application development, installation, and upgrades.
• Create and test desktop images using MDM and/or imaging software.
• Ensure timely user notification of maintenance requirements and effects on system availability.

Skills

macOS / iOS / iPadOS

Windows

Linux

Printer support

TCP/IP / DHCP / DNS / LDAP

Customer service

Problem solving

Education

Associate of Science preferred.

Tools

MDM

Imaging software

Helpdesk software

Job description

American Heritage Schools - Palm Beach Campus is seeking an IT Support Specialist to troubleshoot, maintain, and administer a mixed Mac and Windows computing environment across classrooms and offices on the Palm Beach campus.

The role emphasizes hands-on hardware/software support, imaging, backups, ticket handling, and collaboration with IT staff. Evening or weekend work may be required to maintain systems and support school operations.