IT Support Specialist (Mac/Windows) – On-Site, Growth Path

American Learning; Plantation (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with employer match after a year

Life Insurance at no cost to the empol

Job summary

American Heritage Schools in Plantation, FL is seeking an IT Support Specialist for an in-person, on-site role. The position supports Mac OSX and Windows desktops, projectors, printers, iPads, and related equipment, with responsibilities across end-user IT support and imaging tasks.

Candidates should have 3–5 years of IT experience, strong cross-platform knowledge (macOS, iOS, iPadOS, Linux, Windows), and familiarity with MDM, imaging software, and network services such as TCP/IP, DHCP, DNS, and

Qualifications

• Associate of Science preferred.
• 3-5 years of relevant IT work experience is preferred.
• Extensive knowledge and experience supporting macOS / iOS / iPadOS/ Linux / Windows; cross-platform integration issues.
• Familiarity with imaging concepts, imaging software, and MDM.
• Working knowledge and experience with TCP/IP, DHCP, DNS, and LDAP.

Responsibilities

• Install, maintain, and administer all desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, bus security hard drives, and other peripherals.
• Troubleshoots and resolves desktop support issues relating to hardware, software, and connectivity.
• Installs network printers and drivers as well as troubleshoots, maintains, and resolves printer-related issues.
• Install, configure, and maintain Apple desktop, ethernet networks, network cabling, peripherals, interactive projectors, video conference camera, classroom audio system, TV, and other related equipment.
• Inventory and assist in purchasing all computer-related equipment.
• Manage and maintain backups for the desktop.
• Manage and maintain the identification system using badging software on HP desktop and badge printer.
• Respond and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Work on tickets to resolve customer issues.
• Perform and/or oversee software and application development, installation, and Create and test desktop images using MDM and imaging software.

Skills

macOS

iOS

iPadOS

Linux

Windows

Customer service

Troubleshooting

Education

Associate of Science

Tools

MDM

Imaging software

Printer drivers

Job description

American Heritage Schools in Plantation, FL is seeking an IT Support Specialist for an in-person, on-site role. The position supports Mac OSX and Windows desktops, projectors, printers, iPads, and related equipment, with responsibilities across end-user IT support and imaging tasks.

Candidates should have 3–5 years of IT experience, strong cross-platform knowledge (macOS, iOS, iPadOS, Linux, Windows), and familiarity with MDM, imaging software, and network services such as TCP/IP, DHCP, DNS, and