School IT Helpdesk Technician I

Warehouse; Scottsdale (AZ); On-site; USD 47,000 - 49,000; Full time

Job summary

Warehouse in Scottsdale, AZ is hiring an IT Support Specialist I to provide first-line technical support to staff and students. The role involves resolving software and hardware issues, imaging devices, and maintaining inventory while working through the helpdesk system.

A valid Arizona driver’s license is required. Starting immediately, the position emphasizes customer service, clear communication, and VOIP/workstation support across campus technologies.

Qualifications

• Experience providing customer service in an IT setting.
• Ability to read, interpret, and apply technical information.
• Experience communicating technical information to non-technical users.

Responsibilities

• Provide technical support and customer service to staff and students.
• Troubleshoot level 1 technical and network problems across devices and software.
• Maintain and update the inventory database and helpdesk tickets.
• Resolve IT requests verbally, remotely, or via work orders requiring site visits.
• Provide on-site assistance as needed and manage imaging/post-image setup.

Skills

Customer service

Technical troubleshooting

Communication skills

Hardware/Software maintenance

VOIP experience

Education

Vocational IT training

A+ Certification

MTA Certification

Tools

Windows operating systems

Job description

Warehouse in Scottsdale, AZ is hiring an IT Support Specialist I to provide first-line technical support to staff and students. The role involves resolving software and hardware issues, imaging devices, and maintaining inventory while working through the helpdesk system.

A valid Arizona driver’s license is required. Starting immediately, the position emphasizes customer service, clear communication, and VOIP/workstation support across campus technologies.