Tier 1 IT Helpdesk Specialist — Windows & Network
Interface Inc
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Job summary
Interface, Inc. is seeking an IT Help Desk professional in Scottsdale, AZ. The role provides Tier 1 technical support for employees, troubleshooting hardware, software, and network issues while delivering excellent customer service.
You will document requests in the help desk system, escalate complex problems, and assist with training and knowledge base development. Prior experience with Windows environments and ticketing systems is preferred.
Qualifications
- Proficient in Windows OS, hardware, software installation and peripherals.
- Basic networking concepts like LAN/WAN/TCP/IP and wireless networks.
- Experience with malware removal and OS maintenance is a plus.
Responsibilities
- Serve as the first point of contact for Tier 1 IT support requests.
- Prioritize, document, and manage support tickets by urgency and impact.
- Provide technical support for hardware, software, printers, and devices.
- Respond via in-person, phone, email, or ticketing system.
- Install, configure, troubleshoot, and upgrade desktops and software.
- Diagnose and resolve hardware, software, network issues; escalate when needed.
- Configure peripherals and perform routine system maintenance.
- Assist with user account setup and access-related issues.
- Maintain accurate work logs and documentation; create knowledge base articles.
- Provide basic training on software applications and IT best practices.
Skills
Education
Tools
Job description
Interface, Inc. is seeking an IT Help Desk professional in Scottsdale, AZ. The role provides Tier 1 technical support for employees, troubleshooting hardware, software, and network issues while delivering excellent customer service.
You will document requests in the help desk system, escalate complex problems, and assist with training and knowledge base development. Prior experience with Windows environments and ticketing systems is preferred.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
