Desktop Support Specialist I — Hands-On IT & User Help

AMERICAN SYSTEMS; Phoenix (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

AMERICAN SYSTEMS in Phoenix, AZ, is hiring a Desktop Support Specialist I to provide essential desktop and laptop support, assist with software/hardware installations, and support Microsoft Teams Rooms. The role requires basic Windows and Active Directory knowledge and the ability to troubleshoot and resolve issues. Candidate must be a U.S.

citizen and able to obtain a Public Trust; travel may be required. The position offers full-time hours and pays a stated range per hour with benefits per

Qualifications

• US citizenship required.
• Must be able to pass federal background investigation and obtain a Public Trust.
• Basic proficiency with Microsoft Office and Windows.
• Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
• Basic troubleshooting and remote user support skills.
• Some experience in problem analysis and solution identification.
• Valid state driver’s license; may travel between customer sites.
• REAL ID or equivalent badge/documentation may be required.

Responsibilities

• Provide desktop support for PCs, laptops, tablets, mobile devices, and printers.
• Assist in ensuring compliance with licensing, regulatory, and security requirements.
• Support IT Service Desk by handling basic technical issues.
• Assist with software and hardware installations per standards.
• Troubleshoot Microsoft Teams Rooms and manage equipment.
• Coordinate with Mobile Device Manager for device issuance and replacement.
• Assist with automated software deployments and inventory maintenance.
• Support Cyber Security Specialists during response activities.
• Maintain accurate records of hardware and software inventory.
• Assist with setup and configuration of printers (stand‑alone and network).
• Provide tier 1 support for Entrust‑related issues and ensure timely resolutions.
• Assist with onboarding of new desktops and laptops.
• Assist in proper disposal of surplus IT software and hardware.

Skills

Desktop support

Windows troubleshooting

Remote support

Troubleshooting

Customer service

Tools

Active Directory

Exchange

LDAP

Microsoft Teams Rooms

Job description

AMERICAN SYSTEMS in Phoenix, AZ, is hiring a Desktop Support Specialist I to provide essential desktop and laptop support, assist with software/hardware installations, and support Microsoft Teams Rooms. The role requires basic Windows and Active Directory knowledge and the ability to troubleshoot and resolve issues. Candidate must be a U.S.

citizen and able to obtain a Public Trust; travel may be required. The position offers full-time hours and pays a stated range per hour with benefits per