IT Support Specialist I (16975)

Warehouse

Scottsdale (AZ)

On-site

USD 47,000 - 49,000

Full time

2 days ago

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Job summary

Warehouse in Scottsdale, AZ is hiring an IT Support Specialist I to provide first-line technical support to staff and students. The role involves resolving software and hardware issues, imaging devices, and maintaining inventory while working through the helpdesk system.

A valid Arizona driver’s license is required. Starting immediately, the position emphasizes customer service, clear communication, and VOIP/workstation support across campus technologies.

Qualifications

Experience providing customer service in an IT setting.
Ability to read, interpret, and apply technical information.
Experience communicating technical information to non-technical users.

Responsibilities

Provide technical support and customer service to staff and students.
Troubleshoot level 1 technical and network problems across devices and software.
Maintain and update the inventory database and helpdesk tickets.
Resolve IT requests verbally, remotely, or via work orders requiring site visits.
Provide on-site assistance as needed and manage imaging/post-image setup.

Skills

Customer service

Technical troubleshooting

Communication skills

Hardware/Software maintenance

VOIP experience

Education

Vocational IT training

A+ Certification

MTA Certification

Tools

Windows operating systems

Job description

Starting Date: Immediately

Job Description

PAY GRADE : I

Reliable Transportation Required

FLSA STATUS : Non-Exempt

POSITION OBJECTIVE:

This classification requires incumbents to have a functional knowledge of PC applications, various computer types, peripherals, audiovisual, audio amplification equipment, computer hardware, software and customer support. Incumbents are responsible for taking calls and submitting work orders when assigned to the helpdesk, completing assigned work orders and providing support regarding IT related issues and problems, independently handling basic issues, imaging and communicating with appropriate IT staff regarding more complex issues.

DUTIES & RESPONSIBILITIES:(These duties are a representative sample; position assignments may vary.)

Provides technical support, assistance, and customer service to school administration, staff, and students.
Troubleshoots level 1 technical and network problems with computers, laptops, printers, video equipment, phones, software, scanners, projectors, document cameras interactive whiteboards, audio amplification, tv tuners, user accounts and/or related equipment on sites.
Prepares, updates, and maintains technical inventory database at site(s).
Staff the helpdesk to resolve IT requests verbally, remotely or by submitting a work order if the resolution requires a site visit.
Provides on-site assistance via requests submitted through the helpdesk.
Maintains classroom technology, updates software, firmware, cables and hardware. Back up end user data, image and performs post image setup.
Receives and/or transfers IT equipment; moves equipment throughout campus(es) based on district needs and fills out/submits transfer documents as required.
Sets up technical equipment for local, district or board member level meetings, presentations, and in-services at site(s) via helpdesk, requests.
Participates in/on a variety of meetings and /or teams related to technology.
Maintains confidentialty of information accessed while performing duties.
Performs other duties as assigned.

EDUCATION & EXPERIENCE : (positions in this class typically require):

Vocational training in computer science or related field, and two years of routine IT support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
A+, MTA Certifications or equivalent field experience.
Demonstrated experience working in current Windows Operating Systems.
VOIP experience preferred.

Valid Arizona Driver’s License.

SKILLS : (position requirements at entry):

Providing customer service;
Reading, interpreting, and applying technical information;
Communicating technical information to a non-technical audience;
Using a computer and related software applications;
Installing software;
Facilitating user training sessions;
Prioritizing work;
Performing mathematical calculations;
Diagnosing and solving problems;
Troubleshooting technical problems;
Maintaining and repairing computer hardware and software;
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS:

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to moving mechanical parts, odors, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and intense noises.

NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Return To Work Retirees will have an hourly rate approximately 9% lower than listed below without falling below minimum wage.

IT Support Specialist I (16975)

Scottsdale USD 48 Warehouse - Scottsdale, Arizona Open in Google Maps

This job is also posted in Scottsdale USD 48

Job Details

Job ID: 5958163

Application Deadline: Oct 20, 2026 11:59 PM (Mountain Standard Time)

Posted: Yesterday