IT Helpdesk Technician I — Grow in Corporate IT

Troon Golf, LLC; Scottsdale (AZ); On-site; USD 47,000 - 54,000; Full time

Job summary

Troon’s Corporate office in Scottsdale, AZ is hiring a System Technician I to act as the first point of contact for IT support. You will handle a range of hardware and software issues, log tickets, and escalate when needed. This in-office role requires strong communication and a proactive attitude.

The ideal candidate will perform onboarding via AD and M365, assist with printers, VOIP phones, POS systems, and mobile devices, and collaborate with vendors to resolve outages while following SOPs.

Qualifications

• Associate degree in computer science or 1 year of related-field experience.
• Experience in IT support/helpdesk and ticketing systems.
• Excellent written and verbal communication; strong critical thinking.

Responsibilities

• Monitor and execute incidents/service requests through in-house ticketing system.
• Respond to requests for technical assistance via phone queues and log case details.
• Diagnose and document technical issues with software and hardware including workstations, peripherals, printers, POS, VOIP, and mobile devices.
• Maintain and mediate networking issues affecting firewalls, switches, access points, and other devices across sites.
• Engage third-party vendors to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Track inventory and ship IT equipment.
• Facilitate user onboarding through AD, M365, and SOPs.

Skills

Communication

Critical thinking

Ticketing systems

Education

Associate degree in computer science

1 year of related-field experience

Tools

Windows OS

Active Directory

Microsoft 365

In-house ticketing system

Job description

Troon’s Corporate office in Scottsdale, AZ is hiring a System Technician I to act as the first point of contact for IT support. You will handle a range of hardware and software issues, log tickets, and escalate when needed. This in-office role requires strong communication and a proactive attitude.

The ideal candidate will perform onboarding via AD and M365, assist with printers, VOIP phones, POS systems, and mobile devices, and collaborate with vendors to resolve outages while following SOPs.