IT Help Desk Technician: Tier 1 Support

Interface-Inc; Scottsdale (AZ); On-site; USD 46,000 - 56,000; Full time

Job summary

Interface, Inc. is seeking an IT Help Desk Support Technician in Scottsdale, AZ. This full-time role provides Tier 1 technical support, troubleshooting hardware, software, and network issues, and delivering excellent customer service.

You will document requests, resolve what you can, and escalate more complex problems as needed. You will report to the Help Desk Supervisor and participate in ongoing training and development opportunities.

Qualifications

• Associate degree in IT or equivalent experience.
• 5+ years IT help desk or desktop support preferred.
• Experience with Windows environments, Microsoft Office applications, Active Directory, and common business hardware.

Responsibilities

• Serve as the first point of contact for Tier 1 IT support requests submitted through the help desk ticketing system.
• Document and manage support tickets according to urgency and business impact.
• Provide technical support for computer hardware, software, printers, mobile devices, and peripherals.
• Respond to support requests in person, by phone, email, or through the ticketing system.
• Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.
• Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.
• Maintain accurate documentation of all work performed, including ticket updates and daily activity logs.
• Provide basic computer training and guidance to employees on software applications and IT best practices.

Skills

Troubleshooting

Customer service

Documentation

Time management

Communication

Independent work

Team collaboration

Education

Associate degree in IT

Equivalent work experience

Tools

Active Directory

Microsoft Office

Help desk ticketing systems

Windows OS

Remote support tools

Job description

Interface, Inc. is seeking an IT Help Desk Support Technician in Scottsdale, AZ. This full-time role provides Tier 1 technical support, troubleshooting hardware, software, and network issues, and delivering excellent customer service.

You will document requests, resolve what you can, and escalate more complex problems as needed. You will report to the Help Desk Supervisor and participate in ongoing training and development opportunities.