School Bus Dispatcher - On-Time Routes & Safety

First Student, Inc.; Pennsylvania; On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K matching

Paid time off

Holiday pay

Full-time year-round

Job summary

First Student, Inc. in Erie, PA is hiring a Dispatcher. The role focuses on dispatching buses, maintaining on-time routes, and coaching drivers and monitors.

It involves managing high-volume phone/radio traffic and serving as the main liaison with a major contracted customer. This position requires 3-5 years of experience, a high school diploma or equivalent, and strong communication skills. Knowledge of radio dispatch equipment and computer literacy are essential, with potential CDL

Qualifications

• 3-5 years of experience in dispatch, operations, or related role.
• High school diploma or equivalent required.
• Basic knowledge of radio dispatch equipment and procedures.
• Excellent communication and customer service skills are essential.
• Ability to perform under tight deadlines and time constraints.
• Experience with terminal operations, dispatch, or driver management is a plus.
• Computer literacy is required; ability to learn company software quickly.
• Possess or obtain CDL as needed and comply with DOT regulations.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints to Operations Supervisor/Contract Manager.
• Acts as primary liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Back-up driver duties or miscellaneous clerical tasks as needed.
• Completes special projects and assists with day-to-day supervision.

Skills

3-5 years exp

Excellent communication

Customer service skills

Ability to work under time constraints

Computer literate

DOT drug testing awareness

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Job description

First Student, Inc. in Erie, PA is hiring a Dispatcher. The role focuses on dispatching buses, maintaining on-time routes, and coaching drivers and monitors.

It involves managing high-volume phone/radio traffic and serving as the main liaison with a major contracted customer. This position requires 3-5 years of experience, a high school diploma or equivalent, and strong communication skills. Knowledge of radio dispatch equipment and computer literacy are essential, with potential CDL