Bus Dispatcher — On-Time Routes, Coaching & Growth

First Student, Inc.; Erie (Erie County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Competitive starting wage

Paid time off and holidays

Full-time year-round

Job summary

First Student, Inc. in Erie, PA is hiring a Dispatcher to oversee bus routes, ensure on-time performance, and coach drivers. This role requires strong communication, quick decision-making, and the ability to manage busy dispatch lines.

Join a nationwide leader with comprehensive benefits and a year-round, full-time schedule. You will work closely with operations to keep services safe, efficient, and customer-focused.

Qualifications

• 3-5 years' dispatch experience.
• High school diploma or equivalent.
• Knowledge of radio dispatch equipment.
• Excellent communication and customer service.
• Ability to meet deadlines under pressure.
• DOT drug testing compliance and safety regulations.

Responsibilities

• Oversees routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Reports scheduling and driver complaints to Operations.
• Acts as primary liaison with contracted customers.
• May handle charter reservations, billing, or payroll.
• Provides solutions to drop-off and pick-up problems.
• Assists with day-to-day operations supervision.
• Completes assignment of special projects.
• Back-up driver duties or clerical tasks as needed.

Skills

Dispatch experience

Radio dispatch

Communication skills

Time management

Computer literacy

CDL eligibility

DOT compliance

Education

High school diploma or equivalent

Job description

First Student, Inc. in Erie, PA is hiring a Dispatcher to oversee bus routes, ensure on-time performance, and coach drivers. This role requires strong communication, quick decision-making, and the ability to manage busy dispatch lines.

Join a nationwide leader with comprehensive benefits and a year-round, full-time schedule. You will work closely with operations to keep services safe, efficient, and customer-focused.