Scheduling Rep, Hendrick Clinic Nephrology

Hendrick Health; Abilene (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Hendrick Health is seeking a Scheduling Representative to coordinate patient appointments following medical procedures. This role may be combined with duties in reception, registration, or medical assisting as needed to ensure smooth workflows.

The ideal candidate will have strong knowledge of scheduling protocols, customer service principles, and the ability to communicate clearly with physicians and patients. A high school diploma or GED and at least one year in scheduling is preferred.

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in an appointment scheduling position.
• Knowledge of scheduling protocols and customer service principles.

Responsibilities

• Schedule patient appointments following medical practice procedures.
• Possibly perform duties as receptionist, registration clerk, or medical assistant as needed.

Skills

Knowledge of scheduling protocols

Scheduling systems knowledge

Customer service principles

Communication with physicians

Master appointment schedule management

Reporting on appointment patterns

Multitasking with phone and in-office

Clear communication with patients in困境

Situational analysis and response

Education

High school diploma or GED

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Requirements

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately