Scheduling Rep, Hendrick Clinic South Internal Med

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Hendrick Health scheduling representatives arrange patient appointments following medical practice procedures. This role may align with receptionist or medical assistant duties as needed.

Responsibilities include managing the master schedule, coordinating with physicians on scheduling preferences, and ensuring accurate information for patients and staff. A high school diploma and at least one year in scheduling are required.

Qualifications

• High school diploma or GED required.
• At least 1 year in appointment scheduling.
• Knowledge of scheduling protocols and systems.
• Ability to multitask and communicate with patients and staff.
• Ability to communicate calmly with patients, even in emergencies.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Coordinate with physicians/clinicians about scheduling preferences.
• Maintain master appointment schedule via manual or computerized means.
• Produce reports about appointment patterns as needed.

Skills

Scheduling protocols

Scheduling systems

Customer service

Physician communication

Master schedule

Reporting

Multitasking

Calm communication

Situational analysis

Education

High school diploma or GED

Tools

Scheduling software

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Requirements

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position.

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.