Scheduling Representative

Hendrick Health; San Saba (TX); On-site; USD 32,000 - 43,000; Full time

Job summary

Hendrick Health seeks a Scheduling Representative to coordinate patient appointments following medical practice procedures. The role may be combined with responsibilities of receptionist/registration clerk or medical assistant as needed, supporting smooth patient flow and timely care.

Ideal candidates will have at least one year in scheduling, strong knowledge of scheduling systems, and a customer-service mindset to communicate effectively with clinicians and patients alike.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in an appointment scheduling position.
• Knowledge of scheduling protocols and systems, and ability to produce meaningful reports.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Duties may be integrated with other roles such as receptionist/registration clerk or medical assistant.

Skills

Medical scheduling

Scheduling systems

Customer service

Communication with physicians

Master schedule management

Reporting

Multitasking

Calm communication

Situational analysis

Education

High school diploma or GED

Tools

Scheduling software

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Requirements

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position.

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.

Designated Driver

No

OSHA Category

1 - High Risk