Scheduling Representative I

Hendrick Health; Abilene (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Hendrick Health seeks a Scheduling Representative to arrange patient appointments after procedures and collaborate with reception, registration, and medical assistants to keep the workflow smooth.

The role requires maintaining the master appointment calendar, communicating with physicians about scheduling preferences, and providing clear guidance to patients about their appointments, even during emergencies.

Qualifications

• Education: High school diploma or GED.
• Experience: Minimum one year in an appointment scheduling position.
• Skills: Knowledge of scheduling protocols and customer service practices.

Responsibilities

• Make patient appointments following medical practice procedures.
• Coordinate with reception, registration clerks, and medical assistants as needed.
• Maintain accurate master appointment schedules and generate routine reports.

Skills

Scheduling protocols

Scheduling systems

Customer service

Communication with clinicians

Master schedule maintenance

Reporting on appointment patterns

multitasking

Patient communication during illness/"

Situational analysis

Education

High school diploma or GED

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Requirements

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately

Designated Driver

• No

OSHA Category

• 1 - High Risk