Scheduling Representative II

Hendrick Health; Abilene (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Hendrick Health in Abilene, Texas, is seeking a Scheduling Representative to coordinate patient appointments following medical practice procedures. The role may be part of a broader front-office team, including receptionist or medical assistant duties as needed.

The ideal candidate will have strong scheduling knowledge, proficiency with manual and computerized systems, and excellent customer service. You will multitask across phones, in-person visits, and documentation while keeping patients

Qualifications

• High school diploma or GED is required.
• Minimum one year of experience in an appointment scheduling position.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual and computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Ability to communicate effectively with physicians/clinicians about scheduling preferences.
• Ability to maintain master appointment schedule via manual or computerized means.
• Ability to produce reports about appointment patterns as needed.
• Ability to multitask across phone calls, in-office patients, staff and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances.
• Ability to analyze situations and respond appropriately.

Skills

Scheduling knowledge

Education

High school diploma or GED

Job description

Job Summary The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Requirements

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately