Scheduling Rep, Hendrick Clinic OB/GYN

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Health in Abilene, TX seeks a Scheduling Representative to make patient appointments following medical practice procedures. This role may be integrated with other positions, such as receptionist/registration clerk or medical assistant.

Ideal candidates will have a high school diploma or GED and at least one year of appointment scheduling experience, plus strong communication skills and familiarity with scheduling systems to coordinate with physicians and patients in all circumstances.

Qualifications

• High school diploma or GED required.
• Minimum one year of appointment scheduling experience.
• Knowledge of medical practice scheduling protocols.
• Ability to communicate with physicians about scheduling preferences.
• Ability to multitask with phone calls, in-office patients and staff.

Skills

Scheduling coordination

Customer service

Communication skills

Multitasking

Scheduling systems

Physician coordination

Education

High school diploma or GED

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Requirements

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position.

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.