Scheduling Rep, Hendrick Clinic South Pulmonology

Hendrick Health; Abilene (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Hendrick Health in Abilene, TX is seeking a Scheduling Representative to ensure timely patient appointments following medical procedures. This role may integrate with reception, registration, or medical assisting duties as needed.

Responsibilities include maintaining accurate appointment schedules, coordinating with physicians and clinicians, and providing courteous service to patients. Strong communication and multitasking skills are essential to handle busy clinic environments and urgent

Qualifications

• High school diploma or GED required.
• At least 1 year scheduling experience.
• Knowledge of scheduling protocols.
• Familiarity with scheduling systems.
• Strong customer service skills.
• Ability to multitask and handle stress.

Responsibilities

• Make appointments for patients following procedures.
• Coordinate with reception, registration, or medical assistant as needed.
• Communicate scheduling preferences with physicians/clinicians.
• Produce reports on appointment patterns as needed.

Skills

Scheduling systems

Customer service

Communication with physicians

Multitasking

Calm communication

Situational analysis

Education

High school diploma or GED

Job description

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist; registration clerk; or medical assistant.

JOB REQUIREMENTS

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills; Knowledge; and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively; dealing with phone calls; in-office patients; staff; and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately