Patient Access & Medical Scheduling Specialist

Hendrick Health; Abilene (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Hendrick Health is seeking a Scheduling Representative to coordinate patient appointments following medical procedures. This role may be combined with duties in reception, registration, or medical assisting as needed to ensure smooth workflows.

The ideal candidate will have strong knowledge of scheduling protocols, customer service principles, and the ability to communicate clearly with physicians and patients. A high school diploma or GED and at least one year in scheduling is preferred.

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in an appointment scheduling position.
• Knowledge of scheduling protocols and customer service principles.

Responsibilities

• Schedule patient appointments following medical practice procedures.
• Possibly perform duties as receptionist, registration clerk, or medical assistant as needed.

Skills

Knowledge of scheduling protocols

Scheduling systems knowledge

Customer service principles

Communication with physicians

Master appointment schedule management

Reporting on appointment patterns

Multitasking with phone and in-office

Clear communication with patients in困境

Situational analysis and response

Education

High school diploma or GED

Job description

Hendrick Health is seeking a Scheduling Representative to coordinate patient appointments following medical procedures. This role may be combined with duties in reception, registration, or medical assisting as needed to ensure smooth workflows.

The ideal candidate will have strong knowledge of scheduling protocols, customer service principles, and the ability to communicate clearly with physicians and patients. A high school diploma or GED and at least one year in scheduling is preferred.