Scheduling Leader — Impactful Care Coordination

Aveanna Healthcare; Needham (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus up to 25% of salary

Cellphone reimbursement

Mileage reimbursement

Vacation accrual up to 80 hours first

On-call pay

Career growth opportunities

Job summary

Aveanna Healthcare in Needham, MA is seeking a Scheduling Coordinator to act as the main point of contact for clients and caregivers, coordinating schedules and ensuring satisfaction. This is a fully in-person role with no remote work.

You will collaborate with clinical and recruitment teams, maintain records, and participate in on-call rotation. Candidates should have a bachelor’s degree or equivalent, 2+ years in sales or customer service, strong organizational and communication skills, and

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in sales, customer service, or a fast-paced office.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — only once every other weeks, phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Sales experience

Customer service

Time management

Organizational skills

Communication

Relationship building

Problem solving

MS Office

Quick learner

Healthcare exposure

Education

Bachelor’s degree or equivalent

Job description

Aveanna Healthcare in Needham, MA is seeking a Scheduling Coordinator to act as the main point of contact for clients and caregivers, coordinating schedules and ensuring satisfaction. This is a fully in-person role with no remote work.

You will collaborate with clinical and recruitment teams, maintain records, and participate in on-call rotation. Candidates should have a bachelor’s degree or equivalent, 2+ years in sales or customer service, strong organizational and communication skills, and