Senior Home Care Coordinator - Impactful, Tech-Enabled Care

Associated Home Care; Lawrence (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401k

Medical, Vision & Dental Insurance

PTO, Sick Time, Floating Holidays

Job summary

Associated Home Care is seeking a Scheduling Coordinator in Lawrence, MA to oversee client and caregiver schedules, ensuring high-quality service and coordination with case managers and families.

You will act as the primary contact for new referrals, monitor changes, and support nursing introductions and on-boarding, while maintaining HIPAA compliance and professional communication across teams.

Qualifications

• High school diploma or equivalent.
• One or more years of scheduling experience preferred.
• Strong customer service-related experience.
• Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills.
• Is dependable, organized, flexible, cooperative in fulfilling role obligations, and self-directed with the ability to work collaboratively.
• Strong technical skills: Microsoft Office, Teams.
• Sound and reasonable decision-making judgment skills required. Ability to multitask and work in a fast-moving environment.

Responsibilities

• Directly coordinates schedules for an assigned group of clients and caregivers.
• Problem solves concerns and questions regarding client and caregiver schedules.
• Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfactions of services.
• Monitors PD Service Change Log to ensure compliance and accuracy.
• Identifies client authorization and schedule with caregivers of appropriate skill level.
• Confirms all schedules, including any changes with clients, ASAP case manager and or designee.
• Ensure nursing intros and orientations are scheduled appropriately.
• Report changes in status of clients including hospitalizations, suspensions, transfers out of geographic area, nursing home placements, vacations, etc. to the appropriate party, including your supervisor, case manager, emergency contact or nurse assigned to client.
• Coach caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, etc., documents findings and elevate appropriately.
• Communicates with nursing team and supervisor regarding client and or caregiver needs.
• Participate in recruitment or on boarding activities including communicating staffing needs.
• Provides rotating night and weekend on call coverage as needed/assigned by supervisor.
• Other duties as assigned.

Skills

Scheduling

Customer service

Communication

Microsoft Office

Teams

Multitasking

Dependable

Organizational skills

Education

High school diploma

Job description

Associated Home Care is seeking a Scheduling Coordinator in Lawrence, MA to oversee client and caregiver schedules, ensuring high-quality service and coordination with case managers and families.

You will act as the primary contact for new referrals, monitor changes, and support nursing introductions and on-boarding, while maintaining HIPAA compliance and professional communication across teams.