Scheduling Supervisor

Aveanna Healthcare; Needham (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus up to 25% of salary

Cellphone reimbursement

Mileage reimbursement

Vacation accrual up to 80 hours first

On-call pay

Career growth opportunities

Job summary

Aveanna Healthcare in Needham, MA is seeking a Scheduling Coordinator to act as the main point of contact for clients and caregivers, coordinating schedules and ensuring satisfaction. This is a fully in-person role with no remote work.

You will collaborate with clinical and recruitment teams, maintain records, and participate in on-call rotation. Candidates should have a bachelor’s degree or equivalent, 2+ years in sales or customer service, strong organizational and communication skills, and

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in sales, customer service, or a fast-paced office.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — only once every other weeks, phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.

Skills

Sales experience

Customer service

Time management

Organizational skills

Communication

Relationship building

Problem solving

MS Office

Quick learner

Healthcare exposure

Education

Bachelor’s degree or equivalent

Job description

About Aveanna Healthcare

Overview

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As a Scheduling Coordinator, you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.

Why You’ll Love This Role

• This role is located fully in person in Needham MA with no remote or hybird schedule.
• Compensation : Base salary, plus bonus potential (up to 25% of salary based on branch performance),cellphone, on call andmileage reimbursement. Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1st year.
• On-call every other week in addition to regular working hours– phone-based support only, and you’ll be paid for your time
• No hands-on clinical work required – focus on coordination and communication
• Be part of a purpose-driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You’ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — only once every other weeks, phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback

What We’re Looking For

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments
• Are proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!