Care Experience Coordinator — On-Call Support

Aveanna Healthcare; Bala Cynwyd (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

On-call after hours (paid)

Job summary

Aveanna Healthcare in Bala Cynwyd, PA is seeking a coordinating role focused on client and caregiver communication, scheduling, and onboarding. You will be the main point of contact for families, support referrals, and maintain records.

This position emphasizes a non-clinical but essential role, offering growth opportunities and involvement with a compassionate team. Bachelor's degree required; 2+ years in fast-paced office settings; strong organization and problem-solving skills; MS Office

Qualifications

• Bachelor's degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Phone-based on call after hours support - paid!

Skills

Customer service

Scheduling

Communication

MS Office

Relationship building

Education

Bachelor's degree

Tools

MS Office

Job description

Aveanna Healthcare in Bala Cynwyd, PA is seeking a coordinating role focused on client and caregiver communication, scheduling, and onboarding. You will be the main point of contact for families, support referrals, and maintain records.

This position emphasizes a non-clinical but essential role, offering growth opportunities and involvement with a compassionate team. Bachelor's degree required; 2+ years in fast-paced office settings; strong organization and problem-solving skills; MS Office