Home Care Scheduling Specialist

Associated Home Care; Fall River (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401k

Medical, Vision & Dental Insurance

PTO, Sick Time, Floating Holidays

Job summary

Associated Home Care is seeking a Scheduling Coordinator in Fall River, MA to oversee client and caregiver schedules and ensure high-quality, timely service. You will communicate with families, case managers, and staff to coordinate care and maintain HIPAA-compliant practices.

The role involves coordinating referrals, monitoring change logs, and scheduling nursing intros while supporting on-call coverage and continuous service delivery. Strong communication and IT skills are essential.

Qualifications

• High school diploma or equivalent.
• One or more years of scheduling experience preferred.
• Strong customer service-related experience.
• Strong verbal and written communication skills, including ability to communicate with diverse backgrounds.
• Is dependable, organized, flexible, cooperative and self-directed.
• Strong technical skills: Microsoft Office, Teams.
• Ability to multitask and work in a fast-moving environment.

Responsibilities

• Directly coordinates schedules for an assigned group of clients and caregivers.
• Problem solves concerns and questions regarding client and caregiver schedules.
• Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfactions of services.
• Monitors PD Service Change Log to ensure compliance and accuracy.
• Identifies client authorization and schedule with caregivers of appropriate skill level.
• Confirms all schedules, including any changes with clients, ASAP case manager and or designee.
• Ensure nursing intros and orientations are scheduled appropriately.
• Report changes in status of clients including hospitalizations, suspensions, transfers out of geographic area, nursing home placements, vacations, etc.
• Coach caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, etc., documents findings and elevate appropriately.
• Communicates with nursing team and supervisor regarding client and or caregiver needs.
• Participate in recruitment or on boarding activities including communicating staffing needs.
• Provides rotating night and weekend on call coverage as needed/assigned by supervisor.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

Associated Home Care is seeking a Scheduling Coordinator in Fall River, MA to oversee client and caregiver schedules and ensure high-quality, timely service. You will communicate with families, case managers, and staff to coordinate care and maintain HIPAA-compliant practices.

The role involves coordinating referrals, monitoring change logs, and scheduling nursing intros while supporting on-call coverage and continuous service delivery. Strong communication and IT skills are essential.