Care Experience Lead: Client & Caregiver Coordination

Aveanna Healthcare; Media (Delaware County); On-site; USD 48,000 - 64,000; Full time

Job summary

Aveanna Healthcare is seeking a coordinator to act as the primary contact for clients and caregivers, ensuring smooth communication and high satisfaction. You will manage caregiver schedules and collaborate with clinical teams to support referrals and onboarding.

The role emphasizes organization, problem-solving, and a positive, team‑oriented approach, with opportunities to grow within the company.

Qualifications

• Bachelor’s degree is required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback
• Phone-based on call after hours support - paid!

Skills

Communication

Organization

Problem-solving

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

Aveanna Healthcare is seeking a coordinator to act as the primary contact for clients and caregivers, ensuring smooth communication and high satisfaction. You will manage caregiver schedules and collaborate with clinical teams to support referrals and onboarding.

The role emphasizes organization, problem-solving, and a positive, team‑oriented approach, with opportunities to grow within the company.