Care Experience Leader — Client & Caregiver Coordination

Aveanna Healthcare; Feasterville-Trevose (Bucks County); On-site; USD 40,000 - 55,000; Full time

Job summary

Aveanna Healthcare is seeking a dedicated Care Coordination Specialist to serve as the main contact for clients and caregivers, manage caregiver schedules, and support referrals and onboarding. This role emphasizes communication, organization, and problem-solving in a fast-paced office environment.

Candidates should have a Bachelor's degree and 2+ years in sales, customer service, or a similar setting; MS Office proficiency is a plus. Local travel may be required.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring a high level of satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams to support referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a engaged caregiver team with a positive work environment.
• Handle problem-solving with professionalism and empathy.

Skills

Organizational skills

Time management

Communication skills

Problem solving

Education

Bachelor's degree

Tools

MS Office

Job description

Aveanna Healthcare is seeking a dedicated Care Coordination Specialist to serve as the main contact for clients and caregivers, manage caregiver schedules, and support referrals and onboarding. This role emphasizes communication, organization, and problem-solving in a fast-paced office environment.

Candidates should have a Bachelor's degree and 2+ years in sales, customer service, or a similar setting; MS Office proficiency is a plus. Local travel may be required.