Scheduling & Customer Experience Specialist

Rollins, Inc.; Orlando (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Tuition reimbursement

Employee discounts

Training program

Job summary

Orkin in Orlando seeks a Customer Service Specialist to deliver top‑notch service, field inquiries, schedule visits, and coordinate routes with empathy and accuracy to ensure the best customer experience.

You will join a team that values integrity, teamwork and growth, with full medical, dental, vision coverage, a 401(k) plan, paid time off and opportunities to advance through a proven training program.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule technicians to minimize drive time and routes.
• Identify customer concerns through listening and questioning.
• Maintain accurate customer data including calls, dispositions, payments and results.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance processes and safeguard privacy.

Skills

Customer service

Sales

Communication

MS Office

Attention to detail

Time management

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin in Orlando seeks a Customer Service Specialist to deliver top‑notch service, field inquiries, schedule visits, and coordinate routes with empathy and accuracy to ensure the best customer experience.

You will join a team that values integrity, teamwork and growth, with full medical, dental, vision coverage, a 401(k) plan, paid time off and opportunities to advance through a proven training program.