Customer Experience & Scheduling Specialist

Orkin; Augusta (GA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Employee discounts

Tuition reimbursement

Training program

Job summary

Orkin is hiring a Customer Relations Specialist in a role that focuses on delivering top-tier service to customers. You will handle calls, schedule visits, and coordinate routes to minimize drive time while maintaining accuracy in a fast-paced environment.

The position emphasizes empathy, teamwork, and accountability, with growth opportunities and comprehensive benefits as part of a stable, industry-leading pest control provider.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—trainable
• Schedule appointments for technicians to efficiently minimize drive time and/or distance and recommend alternate routes when appropriate
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information including call details and payments
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

Skills

Customer service

Sales

Communication skills

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is hiring a Customer Relations Specialist in a role that focuses on delivering top-tier service to customers. You will handle calls, schedule visits, and coordinate routes to minimize drive time while maintaining accuracy in a fast-paced environment.

The position emphasizes empathy, teamwork, and accountability, with growth opportunities and comprehensive benefits as part of a stable, industry-leading pest control provider.